Division: Technology
JobID: 45586
Day to Day:
- Serve as hardware and software support for an enterprise organization
- Work directly with internal IT stakeholders, migration vendors, and end users (executive level down)
- Focus on both support and training
- Cover technologies across the digital spectrum
- Monitor ticketing system and KPIs
- Assist with IT inventories
- Work directly with IT vendors as needed
Required Skill Sets:
- Deep Microsoft background. This should include Windows 7 and 10, Office 365 / O365
- Basic Windows Server administration skills (think Exchange and Active Directory)
- Strong end user support skills related to O365…
- Cloud vs. desktop versions (differences)
- Word, Excel, PowerPoint, OneNote, Outlook, SharePoint, Skype
- Any skills related to Planner, Teams, Yammer
- Experience training end users and with documentation
- Ownership of IT-related end user projects
- Should have experience supporting both Macs and PCs
- Must have experience supporting iOS and Android devices
- Experience supporting remote employees
- Bachelor’s degree preferred
